FREQUENTLY ASKED QUESTIONS
Thank you for choosing to stay with us! We hope you create some magical memories whilst visiting Aqua Nusa and spending time on our beautiful island.
To help you in planning your stay with us on Nusa Lembongan we thought it useful to answer some of the most common questions that our guests have and provide some important information. These questions and answers are grouped into five sections:
Section 1 - About Aqua Nusa villas
Section 2 - Accommodation rates and travel insurance
Section 3- Information about Ohana's beach lounge
Section 4 - Getting to Aqua Nusa villas
Section 5 - Nusa Lembongan island information
If you have a particular question that is not answered below, or if you would like more information about a particular question then please send us an email at
We also suggest downloading a copy of our in-room guide from the stay section on our website prior to your visit.
About Aqua Nusa villas
Q. What is your villa offering?
A. We have a range of luxury villas and each villa varies in terms of number of bedrooms, finish, features and aspect/view. Each villa is described clearly on its individual page on this website with a description of the villa and images of the villa and its surrounds. Please take the time to review the images of the specific villa you are interested in on our website.
Each villa is designed to feel like your home and base whilst on the island. The villas are luxuriously appointed and have all of the amenity for you to enjoy your time with us.
It is important to note that the view and quality of each villa varies. Each villa is priced accordingly with these differences in mind. It is important that you consider what villa is right for you and ask us any questions that you may have at the time of making your booking.
We are often fully booked so if you make a mistake it is unlikely that we will be able to move your booking to a different villa at the time of your arrival. If you have any questions about your villa then please ask those at the time of booking.
Q. Who should stay at Aqua Nusa?
A. Our goal at Aqua Nusa to create an intimate and fun experience that is a little more fun, and a lot less boring, than a traditional resort concept.
The island is a tropical oasis that is beautiful to explore, relax and enjoy the water, but most importantly a place to spend time together with loved ones. The experience that we have tried to create is for self-directed travellers to have an island home – as opposed to a “traditional” big resort experience.
We like to keep things a bit more informal and relaxed - so you can properly let your hair down! Nusa Lembongan is a truly magical tropical oasis. We encourage our guests to appreciate that part of the appeal of a place like Nusa Lembongan are some of the “imperfections” - and the sense of getting away and exploration that comes with that.
What we mean is that for us the character to the island are the dirt roads that are full of potholes, the electricity will go out from time-to-time, the internet, mobile networks and cable TV can be "patchy", and the locals have their own unique “pace” of getting things done. This is part of the charm of the island and why many people choose a place like Nusa Lembongan.
What we have tried to deliver on Nusa Lembongan is a slice of luxury that you can use as your hub for exploring the island.
Our villas are located on the hill in the main village of Nusa Lembongan. The villas are ideally located to world class surf, beautiful swimming, white sandy beaches, access to water activities at our doorstep, surrounded by restaurants and shops, not to mention some of the most magical sunsets you will ever see!
With that in mind, families, couples and people of all ages who are looking for a rustic tropical island experience are welcome.
Q. Are the villas suitable for families?
A. Absolutely! We are all about bringing families and friends together. We have a range of villas including 1, 2 and 3-bedroom options.
Q. Are Ohana's and Aqua Nusa on the same property?
A. Ohana's and Aqua Nusa are not located on the same property. Ohana's is located on the beachfront in Jungut Batu village. Aqua Nusa is located about 1km away on the hill at Jungut Batu village. Both properties occupy prized positions on Nusa Lembongan, Ohana's is beachfront in the heart of the village, whilst the villas at Aqua Nusa benefit from being located on the hill with views across the ocean and village.
We offer a complimentary shuttle to bring guests staying at Aqua Nusa villas to and from Ohana's to enjoy the beach lounge facilities.
If you are looking for a more quiet, private villa experience then Aqua Nusa is the place for you.
Q. Are children and babies welcome
A. Yes, children and babies are welcome! We do have cots for babies that can be put in your room. Please enquire at the time of booking regarding cost and to ensure this is booked for you. We also have high chairs in the restaurant at Ohana's beach lounge.
Kindly note the following safety regulations regarding children:
Our pools do not have safety fences for children.
Children must be accompanied by an adult at all times.
Q. How many people per bedroom?
A.We have a policy of a maximum of two-people per bedroom included in the price. All of our beds can be separated to two king singles. If you would like your beds separated you must let us know 48-hours prior to your arrival or we will set up each room as a King-sized bed by standard.
We may allow an additional guest in each room and provide bedding where room size allows for this. Extra bedding is available on first come, first serve basis and subject to availability. Please provide us with notice of your requirements at the time of making your booking so we can prepare your room. If there is an extra person that extra person is charged at rp 500,000 per night regardless of whether additional bedding is provided or not. If we find more than the maximum number of allowed guests sleeping at the villa your party will be asked to leave immediately with no refund. The extra person charge does not include breakfast and that can be purchased additionally.
Accommodation rates and travel insurance
Q. What is your policy if my plans change and I can no longer be at my booking?
A. Aqua Nusa operates a strict cancellation policy and we will operate within the terms of your booking. This extends to reasons that may be out of your control such as natural events which disrupt your plans. We advise guests to carefully select a room rate that has appropriate flexibility to suit their situation and protect themselves against the unforeseen.
For full details on the terms and conditions of staying with us then see our terms and conditions page.
Q. Do I need travel insurance?
A. Absolutely, yes! And please be aware that not all policies are the same. If you cannot afford travel insurance, then you really cannot afford to travel.
We are located in a third world country; there is a greater likelihood of things going wrong then if you travel in your home country. It is important you are covered for travel disruption for whatever reason or if there is a medical emergency.
All guests should take out travel insurance before making bookings and select a policy that protects them from events and circumstances that they want to be protected for. Please ensure you choose an appropriate travel insurance policy that covers you from events that you may want to protect yourself against. Do not assume that all travel insurance is the same, and we encourage guests to take out the most comprehensive travel insurance available. There are a range of types of travel insurance that guests have the option of taking out to protect themselves and like all insurance, the coverage depends on the quality (and often price) of the plan which is a choice everyone has to make when travelling and deciding what unforeseen events they may want to protect themselves against. Read carefully and understand your booking terms and conditions and travel insurance terms and conditions.
Please carefully understand your booking terms and travel insurance policy and what it does and does not cover and choose a policy that protects you from events you wish to be protected for. Some travel insurance policies are more comprehensive than other policies and will protect against force majeure, war, political disruption, travel bans, natural disasters, pandemics and other more extreme events as well as have higher rates for compensation. Travel insurance is your way to protect yourself against these events.
Unfortunately we find that too many people fail to choose rates with flexibility that suits them or take out the appropriate insurance to cover themselves for unforeseen travel circumstances. We are too often asked to wear the burden of guests having a change in circumstance or for situations that are outside of our control. Rate selection and travel insurance is our guests responsibility - please do not ask for us to change your rate terms after you have booked or act as your insurance company in the event that your plans are disrupted or if your insurance company does not cover you.
More information on travel insurance and the terms and conditions of staying with us then see our terms and conditions page.
Q. How can I pay for my booking?
A. When booking direct through our website, you will be directed to our secure payment gateway where you will be asked to enter your credit card details. We do not have access to your credit card details and no information is stored following the transaction. Your booking will not be secured or confirmed until we have received the full amount of the booking.
Q. Do you have credit card facilities?
A. We do have credit card facilities available, though all bookings must be paid in full prior to your arrival with us. You are welcome to pay for any additional purchases on credit card when you check out. Please be mindful that as we are on a remote tropical island, even the credit card facilities can be patchy from time to time, so bringing cash to the island is a good idea. We can also set up an online invoice for you if there are credit card issues for some reason.
We do suggest bringing cash with you to the island as sometimes the ATM machines on the island may not be working.
Q. The villas look out of my budget, do you have other alternatives?
A. Our villas are all relatively priced for what they are, the number of bedrooms, the location and their level of luxury and finish. If Aqua Nusa looks out of budget or if you are looking for more of a small resort experience, then have a look at our boutique hotel, Ohana's, which is located on the beach front in Jungut Batu.
See: www.ohanas.co for more information
Ohana's beach lounge
Q. Can you tell me more about Ohana's beach lounge
A. Guests staying with us at Aqua Nusa enjoy the benefits of unlimited use of Ohana's beach lounge with no cover charges or minimum spend. Guests also enjoy complimentary beach towel use. There is a shuttle service that can take you to the beach lounge which is about 1km from Aqua Nusa. Many guests simply walk there along the beach or drive their own buggy or scooter if they have rented one.
Q. What are the hours of Ohana's beach lounge?
A. The beach lounge is open from 7:00am for an early breakfast till 11:00pm for a night cap each and every day.
Q. What is the vibe of the beach lounge?
Our beach lounge is one of the most popular venues on Nusa Lembongan. Our beach lounge is open from 7:00am till 11:00pm daily, and often in the sunset and evenings we will have a vibrant atmosphere.
Q. What is the pricing like in the restaurant and beach lounge?
Our full food and beverage menu is available on the wine & dine section of our website. We are not the cheapest offering on Nusa Lembongan whether it be for our accommodation or our beach lounge, restaurant and bar. Our restaurant and bar offers food and beverage that has been carefully curated by our executive chef using top quality ingredients. Our menu concept is simple and most importantly clean. Our goal is to produce simple food, consistently and to a good quality, that is within the capability of local chefs.
We source top quality local ingredients, and where we feel we cannot source the best quality locally, we source internationally, such as our beef products which are imported from Australia. We only use imported brand name alcohol, not cheap local substitutes. All of our produce is imported from Bali or internationally and this carries significant transport cost and import taxes. Our pricing is relative to our quality and overheads of where we operate. Expect to pay similar prices as you would expect to pay in a quality establishment in a major capital city.
Q. Filming and photography policy
A. Hand-held cameras, selfie sticks, video cameras and smartphone cameras are all welcome at Ohana's. We do not permit drones in the venue for safety reasons though these can be flown from the beach. We do ask that all guests are courteous regarding their use of film and photographic equipment and management reserves the right to have guests to stop any filming or photography on site.
Q. Special dietary requests
A. Please inform us of any dietary restrictions or requirements prior to your visit and we will do our best to accommodate you. Our menu has a variety of vegetarian, vegan and gluten free selections available. We cannot however guarantee no trace elements of allergins and will not be held responsible for any food allergies or dietary restrictions.
Q. Restaurant and beach lounge reservations
A. Reservations will be held for up to 30 minutes past the booking time. Please contact our reservations team if you have a delay or if your plan changes. If you are late to your reservation by 30 minutes or more you may be offered seats on arrival or alternative seating to your booking request, subject to availability.
Q. Outside food and beverages at Ohana's beach lounge
A. We do not allow any outside food & beverages to be brought into the beach lounge. If you are staying in our resort accommodation you may consume outside food & beverage in your room.
Q. Is the beach lounge open to the public?
A. Yes, the beach lounge is open to the public.
Q. I am coming to the beach lounge though not staying at your resort, how do I get there?
A. We suggest organising your transport to and from our venue prior to coming along. Getting around Nusa Lembongan is cheap and easy. Either walk to us, ride your scooter, or rent a truck/taxi for drop off and pick up. Contact our reservations team and they can help you in booking a taxi.
We do offer a complimentary truck pick up and drop off service though it is on a first come, first serve basis, subject to availability, and a shared service. In peak times, please expect to be flexible if you would like to take advantage of this complimentary service. If you don't want to need to wait around or have particular plans we suggest booking your taxi in advance. Whilst we can help in booking you a taxi, Ohana's does not manage the taxi services and cannot be held liable for any related issues.
Q. Do you rent pool towels?
A. Guests staying with us in our resort or at our villas (under the Aqua Nusa brand) receive complimentary pool towels. Outside guests can rent pool towels.
Q. Do you have minimum spends?
A. Guests staying with us in our resort or at our villas (under the Aqua Nusa brand) have no minimum spend for any amenity in the beach lounge. Guests who are not staying with us will have a minimum spend for single sun bed use or day bed use. The current minimum spends can be found on our menu.
Getting to Aqua Nusa villas
Q. How do I get to Nusa Lembongan?
A. Nusa Lembongan is an island about 30-minutes by boat off the east coast of Bali. Most common access is via fast boat although helicopter service is also available for those who prefer to fly. We can make arrangements for both fast boat or helicopter transfers to the island. We recommend only using the most reputable companies that service Nusa Lembongan and safety is our number one priority when selecting which companies we choose to work with. There are a variety of operators with different quality boats, service and fares. We seek to use the companies with the best reputation for safety and guest experience which are competitively priced.
Q. Can Aqua Nusa organise my transport and transfers to and from Nusa Lembongan?
A. Yes, Aqua Nusa can organise your transport to Nusa Lembongan and we strongly recommend you let us coordinate your transport to and from the island. Through us organising your transport we can better tailor your experience and ensure your transfers to and from Nusa Lembongan are with the safest and most reputable operators and that you get to and from your villa as seamless as possible. All payments for your transfers are to be made directly to the transfer company.
Please remember that whilst we can help you with organising your transfers, it is your responsibility to ensure you allow sufficient transit time to get to the transfer or to your next destination (or the airport if you are departing on the same day).
Q. I am on the island, how do I get to the villas?
A. A good starting point is to look at the contact section of our website or search us on google maps to get your bearings on where we are located on Nusa Lembongan.
If you have booked your boat transfers to the island through us, the boat company you have been booked with will arrange for land transport to the drop off point at the pathway to our villas. It is best to get dropped at the top of the hill so you can walk down the stairs to our reception. From the drop off point at the top of the hill, it is about a 20 metre walk down the pathway to our reception.
Q. What should I wear in transit?
A. Nusa Lembongan is a tropical island. To get to the island you will be boarding on and off a boat from the beach - this means walking through the sand and your feet getting wet. Once you arrive at Nusa Lembongan, many of the roads are not sealed, and the 150m walk to our hotel from the main street is also down an unsealed laneway. It can be dusty in dry season, and wet and a bit muddy in wet season. We suggest wearing shorts and sandals or thongs to make your transit easy.
Q. What time is check in?
A. Check in time is between the hours of 2:00pm and 5:00pm. If you arrive at our villas before check in you are welcome to leave your luggage with reception and head to Ohana's beach lounge and the beach lounge facilities. Then come and see us again after 2:00pm and we will be ready to check you in.
Q. What time is check out?
A. Check out is before 11:00am. If you are on a boat that is departing Nusa Lembongan later in the day, you are welcome to spend your last special moments on the island at our beach lounge at Ohana's beach lounge and enjoy complimentary access to the beachfront amenity.
On the day of your check out, please make sure you leave sufficient time in the morning of your departure, to check out, and get to the pick up point so you do not miss your boat.
Q. What is the best way to communicate on Nusa Lembongan?
A. Phone reception can be patchy on Nusa Lembongan. We communicate internally using WhatsApp which can be downloaded on a smart device. Most businesses, taxi drivers, tour guides & restaurants use WhatsApp. We suggest downloading the application and adding us prior to you coming to Nusa Lembongan.
Our number is +62 811 3960 0787.
Nusa Lembongan island information
Q. What is the internet situation on Nusa Lembongan?
A. The internet on Nusa Lembongan is still at times patchy though Aqua Nusa does use the best provider available and offers high-speed wifi connectivity. We cannot guarantee up-time 100% as this is often out of our hands though we find the internet is pretty good the majority of the time. Overall, the internet is fine for general use though it might not have the same bandwidth capabilities for streaming or gaming as what you are used to at home.
Q. What is the electricity like on Nusa Lembongan?
A. The power on Nusa Lembongan does go out fairly regularly. We have a generator that provides back-up power to all of our rooms, villas and the beach lounge for when the electricity goes out. The generator is available 99% of the time, unless it is down for maintenance for some reason.
Q. What is the quality of the water on Nusa Lembongan?
Nusa Lembongan does not have central fresh water infrastructure. All properties on Nusa Lembongan draw their water from wells. Given Nusa Lembongan is a remote tropical island surrounded by salt water, the quality of the water in the water table will vary depending on the season and the water in the showers and taps will be salty (especially late in the dry months). We suppose that is part of the tropical island experience!
Q. How long should I spend on the island?
A. That is really a "how long is a piece of string" question. We find most first-timers to the island wish they could stay longer then what they had booked. Generally 3 or 4 nights for first-timers is a decent place to start though many repeat guests end up spending a week or more with us.
Q. What is there to do on Nusa Lembongan?
A. There is loads to do on the island, from dining experiences, to shopping and relaxing, to exploration, water sports and adventure activities. Our villas are an ideal base for exploring Nusa Lembongan, Nusa Ceningan & Nusa Penida, which are all easily accessible for daily exploration. We have a section on our website under the adventures tab with some ideas on different activities.
If you speak with our reception either before you arrival or once you arrive we can help you with coordinating and booking your activities with the most reputable providers. We can help you with you bike rental or golf buggy hire, booking massages, surfing lessons, scuba diving and snorkelling, day trips around the island or to nearby islands, and much more!
Q. Are there ATM's on Nusa Lembongan?
A. Yes, there are ATM's on Bali though they are not known for always being reliable. Many small restaurants and local operators do not have credit card facilities so it is always good to have cash on Nusa Lembongan. Larger properties and businesses will generally have credit card facilities. We suggest bringing enough cash with you for your expected day-to-day activities whilst exploring the island.
Q. How do prices compare on Nusa Lembongan to Bali?
A. As you explore Nusa Lembongan you may find that relative to Bali the cost of goods and services are generally higher than Bali. This is not the locals trying to “rip you off”. Rather it is the locals passing on their genuine increased cost of business.
Being a remote island, almost everything sold on Nusa Lembongan comes from Bali or further afield.
All businesses on Nusa Lembongan incur significant additional costs when it comes to porters, land and sea transport, storage and general infrastructure requirements.
As example, the cost to build on Nusa Lembongan is roughly double the cost to build the same building in Bali. Petrol and diesel is roughly twice the cost of Bali and electricity is significantly more expensive. Ice for a restaurant is five times the cost of what ice can be purchased for in Bali (a 1kg bag of ice costs Rp 25k on Nusa Lembongan where as that same bag of ice would cost Rp5k in Bali). There is no centralised water infrastructure or waste management services or infrastructure meaning businesses each need to figure this out for themselves and manage the costs associated.
Ultimately, this means for nearly all businesses on Nusa Lembongan they have significantly higher overheads than a similar business would on Bali.
This all translates to the costs being passed on to consumers.
A massage will generally be a bit more expensive than what you would expect in Bali. Items from the convenience store are a little more expensive. Beer, alcohol and food is all more expensive than Bali. Accommodation is generally more expensive, and to rent a scooter and fill it up is also a bit more expensive than Bali.
We don’t say any of this to put you off the island, it simply helps you to understand why things are the way they are.
Nusa Lembongan is an incredibly beautiful island that has a charm which is difficult to replicate in Bali. The island is still very affordable for most travellers though we think it is useful to remind guests in advance that they are in a different area to Bali mainland with very different economics and explain some of the reasons behind the cost variance they may see between Bali and Nusa Lembongan.
Q. What is the weather like on Nusa Lembongan compared with Bali?
A. The weather on Nusa Lembongan is very similar to Bali except for Nusa Lembongan often has a shorter wet season than Bali mainland and receives less rain overall than Bali. This means the "dry season" is often longer in Nusa Lembongan and often when it is raining in Bali it will be sunny and beautiful on Nusa Lembongan.
Generally from April to mid-November there will be little to no rain, from mid-November till mid-January there will be some rain (often an afternoon shower or over night shower, and from mid-January till the end of March there is often more rain. During the wet season it is still incredible beautiful and relaxing and most activities can still be enjoyed.
We think travelling in November to mid-December is one of Nusa Lembongan's best kept secrets. Often it will be raining heavily in Bali at this time of year though Nusa Lembongan often has brilliant weather and less crowds.